Customer Service SpecialistCÔNG TY TNHH DECOR HOME VIỆT NAM

Responsibilities
Manage large amounts of incoming messages.
Follow up with clients or customers to check that they're still satisfied with any purchases.
Letting customers know about additional products or services.
Ensure customer satisfaction and provide professional customer support.
Build sustainable relationships and trust with customers through open and interactive communication.
Know our products inside and out so that you can answer questions.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
Keeping records of customer interactions, comments, complaints, and file documents.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
​Prefer to work 10 p.m. to 6 a.m. or 6 a.m to 3 p.m (due to the need to work with clients in the U.S)