Mô tả công việc
• Receive, handle customer service requests, and provide optimal solutions regarding the company's services
• Guide, train, and support customers in utilizing the services and platforms of the Company and Alibaba Group
• Coordinate with the Sales Department on tasks related to customer support
• Connect and work with partners and relevant departments to thoroughly resolve any issues arising from customers
Yêu cầu
• Bachelor's degree or higher (Majors in Economics, Business Administration, Foreign Trade, Languages, or related fields are preferred)
• Prior experience in Customer Service (CS) or a solid understanding of the E-commerce market is a plus
• Fluent in English (Listening, Speaking, Reading, and Writing)
• Confident and persuasive communication and presentation skills
• Strong independent thinking, problem-solving, and time-management skills
• Ability to conduct research and work effectively in a team environment
BENEFITS
- Attractive Income: 10,000,000 - 12,000,000 VND/month
- Holiday bonuses, 13th-month salary, and performance-based incentives
- Fully covered Social Insurance, Health Insurance, and Unemployment Insurance according to labor laws
- Professional, dynamic, and youthful international environment; frequent direct interaction with foreign partners/colleagues
- Open and cohesive corporate culture with regular teambuilding activities and internal events
- Structured and comprehensive training programs to support long-term career growth.
- Free parking support
Quyền lợi
Thưởng
Holiday bonuses, 13th-month salary, and performance-based incentives
Chăm sóc sức khoẻ
Fully covered Social Insurance, Health Insurance, and Unemployment Insurance according to labor laws
Đào tạo
Structured and comprehensive training programs to support long-term career growth
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, English, Guest Request Handling, Presentation Skills, Resolving Issues
LĨNH VỰC
Viễn thông
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Thu nhập: 10tr-12tr ₫/tháng
Nơi làm việc
- Tầng 6, tầng 7 tòa Detech Tower - Số 8, Tôn Thất Thuyết, Mỹ Đình, Nam Từ Liêm, Hà Nội, Việt Nam