Customer Service Specialist

1. Quotation & Pricing
- Prepare Freight quotations (Ocean & Air) based on customers' requirements and Incoterms.
- Submission bidding monthly/ quarterly or annually.
- Coordinate with Pricing team and Overseas offices to obtain competitive rates.
2. Customer relationship management
- Maintain relationships with existing customers to ensure business.
- Handle customers' inquiries and resolve Service, quotations, or operational issues promptly and professionally.
- Provide other support to enhance service quality and customer satisfaction.
3. Vendor & internal coordination
Coordinate with Trucking vendors, Customs brokers and relevant internal teams to arrange trucking and customs clearance services when required.
4. Contract & report
- Prepare and process Service contracts in accordance with Company internal procedures.
- Report or doing tracking shipment, following customers' or manager's request.
5. Payment follow-up
- Follow up our imcumbent customers' payment plan to report timely to Managers and minimize overdue status.