Customer Service staffFuji Seal Vietnam Co.,Ltd
Nơi làm việc: Bình Dương
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Kinh doanh, Bán hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 30/07/2024
Hạn nộp: 31/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Order Processing
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support othermembers whennecessary tomaintainasmoothworkflow.
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer ifnecessaryfor any possible delay in delivery
Daily update shipment and recordinvoice ofeach PO/DS to estimate the turnover achieved
3. Customer service and management
Response any inquiries from customer in a timely manner (24 hours).
Deal withand manageall claim and returnrequests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly toCustomer Service Leader.
Otherjobs assigned by Customer Service Leader
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support othermembers whennecessary tomaintainasmoothworkflow.
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer ifnecessaryfor any possible delay in delivery
Daily update shipment and recordinvoice ofeach PO/DS to estimate the turnover achieved
3. Customer service and management
Response any inquiries from customer in a timely manner (24 hours).
Deal withand manageall claim and returnrequests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly toCustomer Service Leader.
Otherjobs assigned by Customer Service Leader
Yêu cầu
Education:
Specification: College/University
Experience: at least 3 years at similar level.
Skills:Good organization, negotiation and interpersonal skills
Good presentation and explanation
Meticulous, detail-oriented and problem solving
Ability to work under pressure
Language: English in business level
Experience in packaging field will be preferable
Specification: College/University
Experience: at least 3 years at similar level.
Skills:Good organization, negotiation and interpersonal skills
Good presentation and explanation
Meticulous, detail-oriented and problem solving
Ability to work under pressure
Language: English in business level
Experience in packaging field will be preferable
Quyền lợi
- Clean and safe working environment
- Working day 22 days/month
- Yearly salary increase
- Annual travel
- 13th month salary bonus
- Periodic health check, travel, wedding, funeral, childbirth,...
- Participating in insurance according to Law, accident insurance 24/24
- Health insurance for employees working for 1 year or more
- Working day 22 days/month
- Yearly salary increase
- Annual travel
- 13th month salary bonus
- Periodic health check, travel, wedding, funeral, childbirth,...
- Participating in insurance according to Law, accident insurance 24/24
- Health insurance for employees working for 1 year or more
Giới thiệu công ty
Fuji Seal Vietnam Co.,Ltd việc làm
5 VSIP II-A , 15 street , Tan Uyen District, Binh Duong Province
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Customer Service staff do công ty Fuji Seal Vietnam Co.,Ltd tuyển dụng tại Bình Dương, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Service staff hoặc công ty Fuji Seal Vietnam Co.,Ltd ở các link phía trên
Giới thiệu công ty
Fuji Seal Vietnam Co.,Ltd việc làm
5 VSIP II-A , 15 street , Tan Uyen District, Binh Duong Province
Quy mô: Từ 101 - 500 nhân viên