Customer Service staff

Order Processing
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support othermembers whennecessary tomaintainasmoothworkflow.
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer ifnecessaryfor any possible delay in delivery
Daily update shipment and recordinvoice ofeach PO/DS to estimate the turnover achieved
3. Customer service and management
Response any inquiries from customer in a timely manner (24 hours).
Deal withand manageall claim and returnrequests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly toCustomer Service Leader.
Otherjobs assigned by Customer Service Leader