Customer Service Staff

- Handle and assist customers on quotation, sales order and product inquiries.
- Closely follow up customer quotation to aggressively get the order.
- Actively seek opportunities to grow existing customer business.
- Follow up incoming sales prospect through email/call/ Zalo.
- Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
- Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.
- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
- Compliance communication procedures, guidelines, KPI & company procedure.
- Visit customers may be required but limited.
- Other tasks will be assigned by Manager.