Mô tả công việc
1. Order Visibility
Collect and consolidate special order projections (e.g., big volume, short lead time)
Translate demand signals into actionable insights for Operations (capacity & material readiness)
Ensure forward visibility of risks and constraints
2. Order Trend Analysis & Risk Alert
Analyze historical order patterns and deviations
Engage customers to validate abnormal demand signals
Provide early warnings (heads-up) to internal teams
3. Cross-functional Coordination & Service Improvement
Partner with Ops, Planning, Quality, Supply Chain
Identify service gaps (lead time, quality, responsiveness)
Drive action plans for improvement
4. Daily Order Execution & Delivery Control
Monitor WIP and order status daily
Track and improve: CRD/SLA hit rate/Delivery performance
Highlight and escalate at-risk orders
5. Issue Resolution & Escalation Management
Handle urgent orders, escalations, and ad-hoc requests
Coordinate internally to unblock bottlenecks quickly
Act as the voice of customer during critical situations
6. Customer Communication & Voice of Customer
Communicate clear updates, risks, and recovery plans
Capture and represent customer feedback internally
Ensure alignment on expectations vs reality
7. Performance Reporting & Business Review
Prepare monthly service dashboards:
Flexibility
Reliability
CCR (Customer Claim Rate)
CRD Hit Rate
Customer feedback
Present insights + action plans in business reviews
Yêu cầu
- Proficient Chinese and English skills
- Bachelor degree
- 9-10 years working experience
- Excellent written, verbal and telephone skills
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Knowledge of technical aspects of assigned product lines and customers
- Able to effectively manage many priorities and issues
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Excellent leadership and supervision skills
- Strong project management skills
Quyền lợi
Thưởng
- Annual incentive program (Chương trình thưởng theo lương năm)
- Review lương hàng năm
- Bao ăn trưa, hỗ trợ ăn tăng ca
- Đồng phục: giày, áo,...
Chăm sóc sức khoẻ
- Công ty thường xuyên tổ chức đào tạo các kỹ năng mới hàng tháng cho nhân viên như Basic Investment, Soft-skill, Health Care,...
- Được đóng Bảo hiểm sức khỏe cao cấp
Nghỉ phép có lương
Nghỉ phép năm
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Problem Solving, Client Management, Customers Centric, Communication Effective Skill
LĨNH VỰC
Bao bì/In ấn/Dán nhãn
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- Khu Công nghiệp Long Hậu, Long Hậu, Ho Chi Minh City, Long An, Vietnam