Customer Service Trainer - Nightshift

Job Description
• Provide training for new hires to help them to be well-equipped with program knowledge & Soft-skills, preparing them for real life situations.
• Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions in order to maintain agents' quality.
• Identifying and resolving quality issues, addressing root causes in order to build an appropriate action plan in order to maintain SOPs.
• Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.
• Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed
Benefits
• Attractive fixed salary + monthly performance bonuses
• Night shift allowance.
• 13th-month salary + 100% salary during probation.
• 14 days of annual leave.
• Health Insurance, Social Insurance + Aon Health Care.
• Career development opportunities in a professional and dynamic environment.
• Opportunity to work with top industry experts and talented colleagues.
• Transparent, trustworthy, and inspiring workplace culture.
• Participation in engagement and well-being activities: Company events, Happy Day,...