Mô tả công việc
Job Description
• Provide training for new hires to help them to be well-equipped with program knowledge & Soft-skills, preparing them for real life situations.
• Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions in order to maintain agents' quality.
• Identifying and resolving quality issues, addressing root causes in order to build an appropriate action plan in order to maintain SOPs.
• Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.
• Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed
Benefits
• Attractive fixed salary + monthly performance bonuses
• Night shift allowance.
• 13th-month salary + 100% salary during probation.
• 14 days of annual leave.
• Health Insurance, Social Insurance + Aon Health Care.
• Career development opportunities in a professional and dynamic environment.
• Opportunity to work with top industry experts and talented colleagues.
• Transparent, trustworthy, and inspiring workplace culture.
• Participation in engagement and well-being activities: Company events, Happy Day,...
Yêu cầu
• At least 1-2 years of experience in Training, Coaching, QA, or related roles within Call Center/BPO/Customer Service environment.
• Good understanding of customer service operations and quality standards.
• Experience conducting onboarding and soft-skills training for agents is highly preferred.
• Good English communication and presentation skills.
• Strong coaching, communication, and problem-solving skills.
• Able to work night shift.
Quyền lợi
Thưởng
Bonus
Chăm sóc sức khoẻ
Heathcare
Máy tính xách tay
Laptop
Thông tin khác
NGÀY ĐĂNG
26/05/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Nhân Sự/Tuyển Dụng > Đào Tạo Và Phát Triển
KỸ NĂNG
Call Center, Customer Service, Coaching, Trainer, Learning And Development
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: $ 450-550 /tháng
Nơi làm việc
- Quang Trung Software City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/06/2026
