Customer Service

Here's what you will do day- to- day
• Receive information about problems, questions, complaints of customers and handle within
related work responsibilities
• Make a work report to the CS team leader
• Make active calls to users; Survey users on frequency and on request from relevant departments
• Support to answer customer&039;s questions
• Perform other duties as assigned by the CS Leader
Here&039;s who we are looking for
• Agile, positive thinking
• Experienced in consulting / taking care of and guiding customers to use technology software, banking, e- wallets, ...
• Easy- to- listen voice, no lisp, no stuttering, no dialect
• Ability to absorb knowledge quickly, think selectively, grasp problems well
• Prior experience of 1 year or more in the position of Call Center, Customer Service, Telesale, Consulting and Solution
• Good office computer skills
• Graduating from college or higher
• Be patient, know how to listen
Here&039;s what we offer
• Salary: competitive, negotiable and salary review twice a year
• Casual dress code and working time from 9 AM to 6 PM (Monday to Friday & 2 Saturday/month)
• Annual team building activity, Year End Party, monthly happy hour and birthday party....
• Gift / cash bonus in Tet and holidays (Lunar New Year, Children's Day, Mid- term festival.....)
• Opportunities for professional training / sharing on jobs and skill
• Opportunities to work on anything you believe will help our mission
• Annual personal health check, PVI Insurance for employees and families beside Medical Insurance
• Supportive and feedback- driven start- up setting
• Chances to work with smart & value- driven colleagues from top tech firms in Vietnam (Uber, ZaloPay, Five9, VinID, Focal Labs,...)
• Sport club and fund for gym, swimming, yoga....
• Can access salary flexibly on Vui App
• Yearly bonus: Attractive 13th month salary, performance- based bonus and stock options
• Lunch fee: 500,000 VND/month