Customer Service
Công ty TNHH Animal Doctors International Việt NamĐịa điểm làm việc: Hà Nội, Hồ Chí Minh
Hết hạn: 04/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
Our founder, Dr. Will Thomas - built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries.
So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this - we need the best veterinarians around!
Key Responsibilities
• Serve as "Ambassadors" - creating and maintaining goodwill for the hospital.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions
Work location: 78 To Ngoc Van street, Quang An, Tay Ho District, Ha Noi capital
What We Offer
• Nego Salary. Competitive remuneration package
• Dynamic, supportive environment
• International Company with many different nationalities
• Excellent Salary Scale & Year-End Salary Review
• Frequent Team Building Activities
• A rewarding & meaningful role where you make a difference in pets' lives
Our founder, Dr. Will Thomas - built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries.
So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this - we need the best veterinarians around!
Key Responsibilities
• Serve as "Ambassadors" - creating and maintaining goodwill for the hospital.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions
Work location: 78 To Ngoc Van street, Quang An, Tay Ho District, Ha Noi capital
What We Offer
• Nego Salary. Competitive remuneration package
• Dynamic, supportive environment
• International Company with many different nationalities
• Excellent Salary Scale & Year-End Salary Review
• Frequent Team Building Activities
• A rewarding & meaningful role where you make a difference in pets' lives
Yêu cầu công việc
What We Are Looking For
• Good English communication skills.
• Accept candidates without experience.
• Great phone skills. Great client service skills.
• Must be friendly, outgoing, "people-oriented."
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organised and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.
• Good English communication skills.
• Accept candidates without experience.
• Great phone skills. Great client service skills.
• Must be friendly, outgoing, "people-oriented."
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organised and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.
Quyền lợi được hưởng
Excellent Salary Scale & Year-End Salary Review
Frequent Team Building Activities
Dynamic, supportive environment
Frequent Team Building Activities
Dynamic, supportive environment
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
CẤP BẬC
Nhân viên
KỸ NĂNG
Dịch Vụ Khách Hàng, Customer Service, Customer Care, Communication, Chăm Sóc Khách Hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
CẤP BẬC
Nhân viên
KỸ NĂNG
Dịch Vụ Khách Hàng, Customer Service, Customer Care, Communication, Chăm Sóc Khách Hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
Nộp hồ sơ liên hệ
Công ty TNHH Animal Doctors International Việt Nam
Giới thiệu công ty
Xem trang công ty
Animal Doctors International (ADI) is a top quality international veterinary practice with three locations in Ho Chi Minh (2) and Vientiane, Laos (1). The clinics are staffed by vets trained to the highest international standards and providing the highest level of pet care. The CEO is Dr William...
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