Customer Services Officer - chăm sóc khách hàngChi Nhánh Công Ty Cổ Phần AEG Việt Nam

1. Re-enrollment
Responsible for re-enrollment monthly target
Fill up classes with students to meet the minimum number of students in each class
Do re-enroll and care call
Consult extra course at AEG
2. Course Administration
Prepare and maintain class folders
Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting
Deliver product presentations
Update parents/ students with course progress, input results
3. Customer Service
Support with organizing events/ activities for students
Handle students' requests/ complaints on a daily basis
Prepare and do customer survey (via hard copy form and telesales)
Check attendant
Call absence
Visit class
4. Admin Tasks
Update student list daily
Manage enrollment document
Update and manage student information
Check and follow up all requests till the end
Manage transfer fee/transfer class/save fee document