Customer Services Part-TimeINECSO jsc

Have a comprehensive understanding of the products or services offered by the organization.
Address customer inquiries, process requests for order adjustments, and meticulously record issues or concerns for subsequent email communication.
Collaborate with team members and various departments to update customers on order status and address any issues related to order placement and shipping.
Follow up on invalid orders, providing customers with updates on order status, addressing missing information, and resolving issues related to stocking and delivery.
Adhere to communication procedures, guidelines, and policies.
Ensure timely resolution of customer queries through effective follow-up.
Provide regular reports to the Customer Service Lead (CSL) on a scheduled basis.