Customer Success Analytics Intern - ELSA Speak

Elsa Speak

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: Còn 16 ngày

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Thực tập

Customer Success Analytics Intern

Location: HCM City

Team: Customer Success

Report to: CSA Team

The role:

We are looking for a fresh, self-motivated individual to join the ELSA Vietnam team as an Operations & Engagement Intern in Ho Chi Minh City. You will be supporting the Account Management & Customer Success teams with the onboarding, engagement tracking, activities planning & management in order to maintain and enhance the engagement rate with our clients.

What you'll be doing:

Update our internal database regarding information on new clients, engagement reports, and learners' performance reports. Handles confidential student information with tact, discretion and compliance with company regulations
Follow up with internal teams to ensure customers' technical issues are resolved
Support to operate workshops and competitions for teachers/end users
Contribute to the development of short term engagement plans/goals to ensure a high engagement rate of trial clients
Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience
Create user guidelines/manual, FAQ, and other related documents
Other relevant tasks to be assigned by the line manager

Requirements:

Proficient in using common in Microsoft Office tool such as Excel, Word, PowerPoint and other computer/technology applications
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude
Demonstrates effective communication
Meticulous, good organizational skills, with an ability to prioritize important tasks
Good command of English/Chinese
Have an understanding of English teaching methodologies and techniques is a plus.

Benefits:

Monthly allowance
ELSA Speak Premium 3 months Account
Internship certification
Working with seniors in real projects
Company Happy Hour and other company internal activities
Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role in shaping the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world

How to apply?

Apply now to maximize your talents and make a real impact! Apply via this . We would love to see your application.