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Mô tả công việc
Manage and operate CX mapping:
Customer Experience Mapping Development: Build a CX Mapping and establish service standards to enhance customer experience across touchpoints;
CX Mapping Operations: Train the CX mapping mindset for the key stakeholders, and assess the effectiveness of CX mapping;
Solution Provision and Experience Enhancement: Identify and implement targeted solutions to continually elevate customer experience quality.
Handle customer issues;
Provide customer insight and up-sales consulting to stakeholders.
Yêu cầu
Graduated from FTU, NEU, or related universities;
Having 3+ years of experience in relevant roles, with expertise in building and managing CX Mapping;
Proficient English: 6.0 IELTS or equivalent;
Strong customer service knowledge;
Strong Communication, Training, Analytical, and Problem-solving skills;
Ability to work independently;
Experience working at a tech company with international clients and with a SaaS model is a plus.
Quyền lợi
Basic Salary: 15.000.000 - 25.000.000 VND/month.
13th-month salary, bonus on 30/[protected info], project...
Team-building activity, Holiday trips, Regular bonding, Tea breaks.
Competency assessment every 6 months, with a clear career advancement path.
An innovative and diverse working environment, with respect and support from colleagues and management.
Thông tin khác
Địa điểm làm việc
- Hà Nội: Toà Lilama10, 56 Tố Hữu, Trung Văn, Nam Từ Liêm
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 08:00 đến 12:00)