customer success Executive

Job Description

● Supporting Account Manager(s) in many sales activities ● Attending project meetings with clients, acting as the liaison between clients and project teams ● Monitoring the progress of assigned projects and providing updates to relevant stakeholders ● Participating in RFP, RFI, RFQ response process when required ● Creating reports, invoices, contracts, and other documents for Account Management team ● Planning meetings and organizing project logistics ● Preparing presentation materials for internal and external meetings Requirements Essential: ● Lifelong learning attitude, hard-working and self-accountable ● Proven ability to work under high pressure ● Fluent in both spoken and written English (Advanced level) ● Strong organizational and time management skills ● Excellent communication and interpersonal abilities ● Attention to detail and a commitment to delivering high-quality results Desirable (Good to have): ● A good understanding of any project management software/tools ● Experience working in cross-culture, international environments ● Bachelor's degree or equivalent years of experience in a related position ● Background in the IT industry is preferred Benefits ● Attractive salary package ● A very dynamic cross-cultural working environment in IT industry ● Working directly or indirectly with colleagues and clients that are based in Australia ● Ongoing professional development and training opportunities ● Training on problem solving and critical thinking skills ● Performance review twice a year ● Premium health care