Mô tả công việc
Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules
Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues
Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges
Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains
Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost
Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn
Identify opportunities for customers to expand their usage or adopt additional functionalities.
Yêu cầu
Proficiency in English is a necessary requirement
It is beneficial to have previous experience in SaaS Customer Success or F&B operations
An analytical approach to data and the ability to use it to make strategic suggestions are essential
Excellent communication and presentation abilities, with customers relying on your industry and product knowledge
Proficiency in understanding both positive and negative aspects in people and situations, and establishing connections on that basis
Quyền lợi
Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Phường Xuân Hòa (Quận 3 cũ)