Customer Success Specialist

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 24/10/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

- Guide our customers: You will be the key interface for our customer interactions. Whatever question they might have and wherever they might be stuck in the process. You have the unique chance to represent Parcel Perform, guide them through our product range, answer technical inquiries and help them to overcome any challenges in a heartbeat.
- Keep our customers engaged - We at Parcel Perform will always put the customer first. We want them to get the most out of our product and showcase the endless possibilities of our service. You will be the important human touch of our SaaS model, actively approaching them via various online channels.
- Be the link between technical challenges & our customers' demands - You are the inflection point for customer demands and struggles and the elementary source for us to improve our services. Communicate with our technical team, as well as our product developers. Let them know what our Parcel Perform customer really needs!

Yêu cầu

- Energetic, customer-oriented personality with a friendly can-do attitude
- Customer engagement via live chat and email including the ability to build deep product knowledge and understand customer needs
- Overall strong communication and interpersonal skills - locally in Vietnam as well as internationally (you will be working with the Parcel Perform team across the world)
- Great written and spoken English is a must to engage with our team and customers
- A strong willingness to keep learning and pushing yourself to higher and higher levels
- Affinity to software solutions is a must. You should enjoy dealing with technology and strive to utilize our chat and customer relationship tools to the fullest
- No technical experience and development language is required, but if you worked with a software platform before, it's a strong plus.
- Willing to work daily with EU team at night

Quyền lợi

- We offer a fair and competitive compensation package, and we have a preference for internal promotions whenever opportunities come.
Having a presence in Singapore, Vietnam, and Europe, our team is international and highly motivated. You will have many opportunities to work with and alongside people from around the world that share the same passion and dedication.
- Through 1-1 catchups, we continuously work with you on your strengths and weaknesses across many important dimensions and look at ways for you to address them and further your development.
- Locating in a quiet area with little traffic, full of natural light and within walking distance to many convenient facilities, our office in Ho Chi Minh City makes work-life integration to the fullest.
- Our working environment is open and our working hour is flexible. Work From Home is available by request and the leave plan is unlimited.
And all the usual perks you'd expect from a fast-growing company like free lunch, free fruit, snacks, extra insurance and health care, team bonding events, various training programs, and more.

Thông tin khác

Địa điểm làm việc
➢ Hồ Chí Minh (Hồ Chí Minh)
Ngành nghề
Giao Nhận Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
Không yêu cầu