Customer Support collaborator - email team

COMPANY INTRODUCTION
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
crossian.com/
www.linkedin.com/company/crossian/
www.facebook.com/Crossian-Technology-116725976856734
Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Customer Support Collaborator - Email Team
Tính chất công việc: Bán thời gian - Chuyên môn: Hành chính, Nhân sự; Marketing, Truyền Thông, PR - Địa điểm: Hà Nội - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top-notch customer service programs, policies, and processes.
Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
Identify and escalate issues to higher-level management when necessary
Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
Adhere to performance metrics to meet service level expectations and assigned KPI
Participate in constructive quality feedback sessions with managers to improve performance
REQUIREMENTS
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Can work under high-pressure
Can work remotely on the weekends and public holidays
Working hours requirements
Minimum 5 shifts per week
Minimum 4 hours per shift
Minimum 2 shifts on weekends
80% of total shifts on-site
Typical work hours: 6-10 PM
Employees may register to work additional hours and shifts if available
BENEFITS
Competitive hourly rate
Adequate training provided to help you become a professional Customer Support Agent
Adequate equipment provided
A Pantry and a Crossian Cafe stocked with goodies, ready to serve
Fair, transparent and open working culture
Work-from-home/Remote option
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Chuyên Viên Fulfillment Warehouse Full-time
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
The Fulfillment Warehouse Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:
Monitor order fulfillment processes, identify breakdowns or delays, and implement corrective actions to resolve issues
Actively communicate with suppliers to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders
Coordinate with customer support team to provide further information regarding shipping status, product availability, product quality and help them to solve customer's requests in a timely manner
Daily monitor and analyze fulfillment metrics such as processing time, lead time, shipping time, defects and return rate and provide recommendations for performance improvements to suppliers
REQUIREMENTS
Bachelor's degree in Supply Chain Management or a related field
Candidates with at least 1 year of experience in fulfillment/warehouse/logistics
Strong proficiency in Microsoft Excel, order management systems, ERP
Strong problem-solving skills, data-driven mindset, attention to detail, and the ability to work independently and as part of a team
Excellent communication and collaboration skills
Effective written and verbal communication skills in English. Chinese is a plus
Experience in fulfilling orders in an e-commerce environment is a plus
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary ($500-$700)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Additional seniority paid annual leave
Global health insurance package for yourself and annual health check-up
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Junior Customer Support Officer - Email Team (Night Shift)
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Chuyên môn: Bán hàng (Sales); Hành chính, Nhân sự - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
Adhere to performance metrics to meet service level expectations and assigned KPIs
Participate in constructive quality feedback sessions with managers to enhance performance
REQUIREMENTS
Bachelor Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Have at least 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
Ability to handle the stressful situation and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary (10-14M VND)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Video Editor
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng; Từ 20 Triệu VNĐ trở lên / Tháng - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Review video scripts and materials in collaboration with in-house team/independently
Create short videos that effectively highlight product unique selling proposition to the target audience/customer
Ensure a coherent storyline and message to optimize outcomes
Continuously explore and implement new editing techniques and industry best practices to enhance efficiency
Regularly devise plans to effectively manage personal tasks and workload
REQUIREMENTS
Minimum of 2 years of experience as a Video Editor, including at least 1 year in a team environment
IELTS 6.5 or equivalent proficiency in English
Possession of a Bachelor's degree or technical certificate in a relevant field is a plus
Proficient use of video design software such as Premiere Pro, Davinci, Capcut, etc.
Basic experience in using After Effects, Photoshop, and Illustrator
Proven track record in creating Facebook Ads/TikTok videos
Ability to understand the desired outcome of a Facebook advertising video and bring it to life
Experience in editing videos of different lengths
Experience in creating 2D animation is a plus
Creative mindset and storytelling skills
Ability to communicate effectively with different stakeholders
Strong collaboration skills with other creative professionals to deliver high-quality final products
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive gross salary (13-20M VND with unlimited commission)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Extra seniority paid leave
Global health insurance package for yourself and direct family members
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Project Coordinator (Lingerie Brand, US Market)
Mức lương: Thỏa thuận - Chuyên môn: Marketing, Truyền Thông, PR; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
As a key player in our dynamic team, your contributions will be felt across the organization. Here's how you'll make a difference:
Team Coordination:
You'll be the driving force behind our internal collaboration. By organizing meetings, preparing agendas, and collating documents, you'll create an environment where our Product Owner (PO), Product Leader (PL), and Project Manager (PM) can communicate effortlessly and work together seamlessly.
Vendor Management:
Our external collaborators, Lingerie Designers (LD), and Models are essential to our success. You'll facilitate their onboarding, coordinate interviews and meetings, and work closely with the Product Owner to ensure that our project stays aligned with its goals.
Timeline & Risk Monitoring:
We're on a mission to meet and exceed our project milestones. You'll be our vigilant guardian, monitoring timelines and proactively detecting potential risks. Your communication skills will be instrumental in developing contingency plans alongside the Product Leader and Product Owner.
Documentation:
Our knowledge is a valuable asset. You'll create, update, and maintain our project-related documents and knowledge repositories, ensuring that our information is organized and accessible to all relevant teams.
Communication:
Effective communication is at the heart of our success. You'll be the mastermind behind drafting and distributing timely project updates to internal stakeholders, ensuring that our teams stay well-informed and connected. You'll also serve as a central point of contact for project-related inquiries and information sharing.
Feedback Management:
Feedback is the compass guiding us towards improvement. You'll collect, categorize, and distribute feedback from teams and other business partners, making it actionable for our Product Owner. Your collaboration with cross-functional teams will turn insights into transformative actions.
REQUIREMENTS
We value talent, dedication, and a commitment to growth. If you possess the following qualifications, you're already a step ahead:
Bachelor's degree in Business Administration, Marketing, or related majors.
2 - 3 years of proven experience in project coordination or similar roles within a dynamic and fast-paced environment. Freshers are also welcome to apply, just show us how enthusiastic you are for this position.
Being able to use Jira is a Plus, and Jira Admin Certification is a competitive advantage.
Able to use ChatGPT is highly preferred.
Excellent organizational and time-management skills, with a keen eye for detail.
Strong communication abilities, both written and verbal.
Proficiency in English is essential (IELTS = 7.0), and Chinese is a plus.
Agile mindset, ability to work effectively within a diverse team, adapting to changing priorities.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Career Path: Devote, learn, and grow to become a Project Manager or Product Owner
Competitive salary
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package
Guaranteed 13th-month salary
Quarterly bonus and year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities, and other monthly/quarterly/annual company events
General company T&D Program
Other benefits in accordance with the Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW