Customer Support japanese n1

CÔNG TY TNHH DR.JOY VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 31/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

Scope of work
日本国内のお客様からのチャット・メール・電話対応
(Responding to chat/ email/ phone call correspondence from customers in Japan)
お客さまからのサービス料金のお手続きやお支払い状況のフォローアップをサポート
(Support to follow up the process and payment status of service fees from customers)
支払請求フォームの作成と顧客へのメール送信のサポート
(Support to create payment request form and send email to customer)
システムの機能を深く理解することで、勤怠システムなどDrJOYサービスの統合時に顧客をサポートする
(Support customers during integration of Dr.JOY services such as attendance systems etc. via deep understanding of the system's functionality)
日本のお客様をサポートするその他の仕事
(Other jobs to support customers in Japan)

Yêu cầu công việc

Your Skills and Experience
[持つ必要があります] [Must have]
JLPT N1の証明書を持つ強力な日本語能力
Strong Japanese proficiency with a certificate of JLPT N1
書面と口頭の両方での優れたコミュニケーションスキル
Good communication skills in both written & verbal
問題解決スキル、分析スキル、顧客の懸念に対して実用的なソリューションを提供する優れた能力。
Problem solving skills, analytical skills, good ability to provide practical solutions to customer's concerns.
高い責任感とプロ意識
High sense of responsibility & professionalism
高圧下で働く能力
Ability to work under high pressure
[あった方がよい] [Nice to have]1年以上の日本への留学経験または就労経験
Experience studying or working in Japan for at least 1 year
日本のお客様に対する営業、接客、コンサルタント等の実務経験
Working experience as sales, customer service, consultant etc. toward Japanese customers

Quyền lợi được hưởng

Benefit
給与: Upto 30,000,000 VNĐ (総額)
Salary: Upto 30,000,000 VNĐ (Gross)
給与審査、テトボーナス、業績ボーナスは年1回。
Salary review Tet bonus, Performance bonus 1 times/year.
給与全額の社会保険
Social insurance of full salary
Dr.JOY care専門の健康保険パッケージ
Dr.JOY care specialized health insurance package
各種社内クラブ:ヨガ、バドミントンなど
Various company clubs: Yoga, Badminton etc.
日本のお客様との直接のやり取りや社内の上級日本語コースを通じて、日本語スキルを向上させる機会
Opportunity to improve Japanese skills through working directly with Japanese customers and internal advanced Japanese courses