Customer Support (fluent English, flexible shifts)

This is an ON-SITE & SHIFT-ROTATION opportunity. PLEASE READ CAREFULLY
- Working location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
- Working time: Mon-Fri. Work in shift: Day: 9 AM - 6 PM AND Swing: 1 PM - 10 PM. Willing to do night shift (1 week per month) if the role requires in the future.
The Customer Support (Service Desk Consultant) will be responsible for providing support to all of TrueCommerce' s customers, you will provide 1st line support to all users and therefore it is highly important that excellent interpersonal skills are combined with a methodical approach. You will log all calls and emails via the online service desk system and then investigate any problems using the skills that you will have learnt. You will escalate any issues that you are unable to be resolved to the
Service Desk Manager.
As a Service Desk Consultant, you will:
• Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution.
• Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements.
• Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.