Customer Support (Good English, Night Shift)

Công Ty TNHH DiCentral Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 27/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

tiếng anh

Mô tả công việc

Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
Strictly adhere to defined procedures and processes
Provide walk-through sessions via phone/email
Proactively communicate with clients to provide status updates daily
Other tasks assigned by Leader(s)/Manager(s)

Yêu cầu

Experience in Customer Service, Technical Support, or related field is a plus.
Freshers are welcomed to apply
Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely. (TOEIC 800 or IELTS 6.5 and above).
Must be customer-service oriented; Strong troubleshooting skills
Active listener and customer empathy skills are a must.
Must have strong attention to detail and thorough when completing tasks.
Working on weekends and VN/US holidays are required as this product offers 24/7 service

Quyền lợi

13th+ salary
Performance bonus
Company trip, teambuilding, sport clubs and activities
17 days of paid leave
Full salary social insurance including probation time

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: Quang Trung Solutions Complex, Tan Chanh Hiep, District 12, Quận 12
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 22:00 đến 07:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 27/12/2024

Giới thiệu công ty Xem trang công ty

DiCentral is a leading global professional service company that helps organizations improve their performances through offering and consulting the right business management solution, enabling our clients' employees to work enthusiastically and efficiently. DiCentral has helped enterprises enhance their business value and competitive edges in the domestic and international environment.

DICentral Corporation is an exciting, growth-oriented technology company dedicated to providing exceptional service and the most reliable and affordable business-to-business e-commerce solutions to customers in the US and world-wide. Employees at DIcentral are rewarded with competitive benefits and salaries. Our team members enjoy the opportunity to work in a high-energy, fast-paced, collaborative environment with a company that is experiencing significant growth in a rapidly emerging industry

Quy mô công ty

Từ 101 - 500 nhân viên

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