Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Identifies potential defects and escalates to more senior engineers to resolve.
Yêu cầu
Advanced English level (4 skills)
Experience in Customer Service industry OR Have an IT educational background (open for IT freshers)
Strong communication skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)
Interest in IT industry
Customer service mindset
Quyền lợi
Salary offer: from 16 - 22 million gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 06:00 đến 15:00)
Thứ 2 - Thứ 6 (từ 13:00 đến 22:00)
Working time: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest
Thông tin chung
- Ngày hết hạn: 24/08/2025
- Thu nhập: 16 - 22 triệu
Nơi làm việc
- - Hà Nội: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Đống Đa