Mô tả công việc
This position is responsible for maintaining and supporting production customers. The ability to deal with day-to-day production support client issues while maintaining effective communication to provide the client with superior service. The position will need to have the ability to think critically and analytically, work under pressure to meet deadlines, manage multiple tasks and prioritize to meet client demands.
Location & Working time: PLEASE READ CAREFULLY
+ Office location: Quality Tech Solution Complex, District 12
+ Working time: 5 days/week. 10 PM - 7 PM (on-site)
As a Customer Support, you will:
• Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
• Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
• Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
• Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
• Strictly adhere to defined procedures and processes
• Provide walk-through sessions via phone/email
• Proactively communicate with clients to provide status updates daily
• Other tasks assigned by Leader(s)/Manager(s)
Yêu cầu
Requirements for Success:
• Experience in Customer Service, Technical Support, or related field preferred.
• Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
• Must be customer-service oriented; Actively look for ways to help internal and external teams.
• Ability to work with customers, internal business unit organizations, and suppliers/trading partners with working
knowledge of general accounting practices and understanding of customer business flow.
• Must have strong attention to detail and thorough when completing tasks.
• Ability to work in a dynamic and fast-paced environment. Comfortable working individually or as part of a team.
• Working on weekends and VN/US holidays are required as this product offers 24/7 service
Benefits:
- 100% salary in 2 months of probation
- 13-month salary (pro-rated), annual performance bonus
- Social insurance at 100% salary rate, applied from probation time
- Extra private healthcare after probation; Company covers 50% annual fee for relatives
- Meal allowance: Up to 660,000 VND/month
- Base salary range: 13M - 15M/month
- 30% extra salary applied for nightshift hours as prescribed in labour laws
- Night shift allowance >3,000,000 VND/month
- Meal for night shift
- Up to 17 paid-time off/year
- Professional training curriculum
Quyền lợi
Thưởng
13-month salary commitment (pro-rated), annual performance bonus
Chăm sóc sức khoẻ
Social Insurance, Extra Private Healthcare plan
Nghỉ phép có lương
Up to 17 paid time off per year and other paid leaves according to labour/social insurance laws
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Thông tin khác
NGÀY ĐĂNG
16/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, English Proficiency, English Proficiency, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
Nơi làm việc
- Helios Building, 5th Floor, Quang Trung Software, Dist. 12, Ho Chi Minh City