Customer Support Specialist
Công Ty TNHH Bosch Global Software Technologies
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
Yêu cầu
- Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Flexibility in hours of work/shift pattern
- Ideally having already experience in a customer service environment
Quyền lợi
Premium health insurance for employee + 2 family members
16++ days of paid leave per year
Thông tin chung
- Ngày hết hạn: 26/04/2023
- Thu nhập: Thỏa thuận
Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSW Vietnam has started its operations from 19th October, 2010 at E-Town2 in HCMC. Today, BGSW Vietnam has offices in both Ho Chi Minh city and Hanoi with more than 4500 currently working.
o HCM Office: Etown 2 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC
o HCM Office: OfficeHaus...
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