Customer Support Team Leader

As a Customer Support Leader at [protected info], you will lead and inspire a team of customer support professionals to deliver outstanding service. You will focus on building processes, implementing tools, and fostering a culture of customer-centricity while driving efficiency and ensuring customer satisfaction.
Responsibilities
• Handle customer issues when using the app (via all necessary methods such as phone calls, chat, email, and online meetings).
• Ensure the quality of Customer Support, the team meets the company's goals (customer satisfaction index, rating metric, response times, etc.).
• Report data and analyze it to monitor and improve customer support quality & KPI.
• Develop and implement support processes and workflows to ensure consistent and high-quality service delivery.
• Manage team members by evaluating and enhancing their performance, fostering team connection, promoting a positive team culture.
• Recruit and train high-quality support staff, updating them on processes, projects, trends, and more.