Mô tả công việc
As a Customer Support Leader at [protected info], you will lead and inspire a team of customer support professionals to deliver outstanding service. You will focus on building processes, implementing tools, and fostering a culture of customer-centricity while driving efficiency and ensuring customer satisfaction.
Responsibilities
• Handle customer issues when using the app (via all necessary methods such as phone calls, chat, email, and online meetings).
• Ensure the quality of Customer Support, the team meets the company's goals (customer satisfaction index, rating metric, response times, etc.).
• Report data and analyze it to monitor and improve customer support quality & KPI.
• Develop and implement support processes and workflows to ensure consistent and high-quality service delivery.
• Manage team members by evaluating and enhancing their performance, fostering team connection, promoting a positive team culture.
• Recruit and train high-quality support staff, updating them on processes, projects, trends, and more.
Yêu cầu
• With at least 2 years of management experience in a related position, capable of self-learning, self-managing and persistently pursuing goals.
• Have a complete command of English. Well adapted to the working culture of foreign businesses. (Notice: You are required to provide copies of the diplomas and/or certificates you mentioned to validate your qualifications)
• Teamwork skill. Being highly responsible, able to withstand high pressure.
Not required, but priority is given to candidates who:
• Have experience working with foreign enterprises.
• Used to work on web-based CRM (Zendesk, Crisp, Freshdesk...)
• Experience on eCommerce platforms (Shopify/Magento/WooCommerce...)
Offers
• Salary: 20 - 25M+
• Quarterly bonus, project bonus, holiday bonus and other bonuses.
• Review salary every 6 months.
• Insurance, Paid leave,... in accordance with current Vietnam Labor Law
• Participate in the company's activities (Courses, Travel, Gym, Tea-break, Dynamic environment,..)
Quyền lợi
Thưởng
Quarterly bonus, project bonus, holiday bonus and other bonuses.
Nghỉ phép có lương
Paid leave in accordance with current Vietnam Labor Law.
Cơ hội du lịch
1 năm du lịch 1 lần cùng công ty
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Thông tin khác
NGÀY ĐĂNG
26/02/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, CRM System, Chăm Sóc Khách Hàng, Hỗ trợ khách hàng, Team Management
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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