Customer support

Mô tả vị trí việc
JOB RESPONSIBILITIES: Respond to customer queries in a timely and accurate way via email. Handle community management on assigned social platforms, including answering fans' comments and responsding to inbox messages, etc. Identify customer needs and redirect them to corresponding departments.
Follow up to make sure all queries have been resolved. Gather and categorize customer feedback then share with Product, Creative, Marketing department (feature requests, creative support requests, marketing requests) on a weekly basis. Understand the product throughout.
Analzye and report product malfunctions, by impersonating users, testing different scenarios, etc. Quickly identify any potential crisis and take neccessary steps to attend to customers and then escalate to related departments. JOB REQUIREMENTS: Experience as a Customer Support Specialist or similar role Familiar with our industry is a plus Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BENEFITS
Working in a professional, dynamic environment
Salary agreement according to capacity
Fully implementing compulsory insurance regimes for employees
Lunch allowance, parking allowance
Yêu cầu từ Công Ty Cổ Phần Me Holding
Vị trí
Customer support ưu tiên tuyển dụng những ứng viên sau:
- Bằng cấp: Bằng cấp tương đương
- Kinh nghiệm: Trao đổi khi phỏng vấn