Customer Service And Data Support Coordinator

Location: Vietnam
Job Type: Full-time
Join Our Team as a Customer Service & Data Support Coordinator at Finest Future!
Hey there! Are you ready to embark on an exciting adventure with Finest Future? We're on the lookout for a dynamic and dedicated Customer Support Specialist to join our team to join us as Customer Service & Data Support Coordinator. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you!
Customer Support:
● Serve as the primary point of contact for inquiries and requests from parents or guardians of students.
● Offer support via phone, email using Freshdesk, and in-person interactions (serving both online and onsite customers), addressing inquiries and requests from parents or guardians of students.
● Provide 1:1 customer service via Zalo, WeChat, WhatsApp, skype and other quick chatting channels, ensuring timely and helpful assistance.
● Establish groups for each customer family to implement a direct customer service model.
Help Desk Management:
● Manage the help desk for parents or guardians, addressing concerns, resolving issues, and escalating complex matters.
Communication Coordination:
● Coordinate communication efforts internally and externally to ensure clarity, consistency, and alignment with organizational goals.
● Support customers in the residence permit process.
● Follow up on students' study status.
Data Management:
● Manage and maintain data accurately in relevant systems.
● Perform simple data analysis to support decision-making and improve processes.
● Generate reports and provide insights based on data trends.
Administrative Support:
● Assist with administrative tasks as needed, including data entry, document preparation, and scheduling.
Action Plan Development:
● Develop and implement action plans for handling various scenarios, including responses to common questions and concerns.
Product Transition Facilitation:
● Facilitate the transition between our different products, such as from FRESH to FAST, providing support and guidance throughout the process.
Enrollment Management:
● Monitor and manage enrollment inquiries, providing information about upcoming groups, available spaces, and registration procedures.
Collaboration with Staff:
● Collaborate with teachers and staff members to gather relevant information for communication materials, such as logbooks and newsletters.
● Update students' statuses in Salesforce/Ikon/logbooks/lists.
● Support students struggling with their studies, contacting the family in case of too many absences.
● Reassign students and handle operations in pausing/withdrawing/quitting situations.