Customer SupportLIDE Connexion

About us:
We are a stealth mode startup building prediction markets for Vietnam bringing global expertise and experience from the world's largest prediction markets. We are backed by the finest institutional investors.
We are soon launching our opinion trading platform where users can find questions on many topics of their interest like sports, news, finance, entertainment and many more. Users can swipe yes or no to express their opinion and place trades, and by doing so enter into an event contract with another user on the other side of the trade. Our platform is a matching engine that enables the execution of this trade contract. And at the end of the event contract, the user with the correct opinion wins the contract value at stake.
What are we looking for?
● Believers: Wars are not won by mercenaries but by true believers. Believers who walk the talk
● Insatiable curiosity: You keep a learner's mindset. Undeterred by past credentials, you are perennially willing to grow as a person and professional
● Obsession for great products: You understand the difference between good and great products. You are obsessed with building great things and never settle.
● Problem solvers: You understand people. You understand problem-solving. You know how and when to marry the two
Role at a glance:
● Be responsible for providing end-to-end support to the users
● Managing all the queries and user escalations over mail, call, and social media platforms
● Address user queries by identifying their needs and providing complete and accurate solutions
● Conducting in-depth research to capture the core user problems by working with internal teams
● Go the extra mile to engage users
● Working and learning from an experienced international team