Customer Support

Công Ty TNHH TM DV Du Lịch The Fly

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: Còn 8 ngày

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

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Mô tả công việc

(1) Customer Inquiries & Support
Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
Provide accurate and detailed pricing and delivery information.
Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
Perform customer verifications to ensure secure and accurate information exchange.
Flexibility to work night shifts as scheduled outside regular business hours.
(2) Complaint Resolution:
Handle and resolve customer complaints in a timely and professional manner.
Analyze issues to identify root causes and provide effective solutions.
Ensure a high level of customer satisfaction while maintaining the company's best interests.
(3) Social Media & Website Management
Write and post informative content on social media platforms and the company's website as assigned.
Engage with customers through social media channels, ensuring responses align with the company's brand and communication guidelines.
(4) Collaboration & Teamworks
Collaborate with company partners to ensure seamless delivery of services to customers.
Maintain clear & open communication with internal teams to address customer needs effectively.
Complete necessary documentation and handle customer records as assigned.
Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.

Yêu cầu

Education: Bachelor's degree in English, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.
Experience: No prior experience required.
Skills:
Strong written, reading, and speaking skills in English.
Logical thinking ability to approach and resolve customer inquiries effectively.
Ability to work efficiently under pressure and manage customer demands.
Excellent problem-solving skills, with a proactive approach to handling challenges.
Strong collaboration and communication skills for effective teamwork and customer interactions.
Good negotiation skills to manage and resolve customer issues tactfully.
Working night shifts as scheduled is mandatory to support customers outside regular business hours.
Day Shift: 8 am - 5:30 pm
Evening & Night: Coverage is maintained 24/7 with rotating shifts scheduled as follows:
1 of 3 shifts from 5:30 pm to 8:00 am the next day.
Shifts after 5:30 pm can be completed remotely (Work from home).
Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day.

Quyền lợi

Salary: Based on capability & negotiation during the interview.
Overtime pay for shifts outside regular working hours.
A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience
Annual leave, insurance following Vietnam Law and as company's regulation (social insurance and health care insurance, etc.)
Competitive salary based on your capabilities and contribution
Performance review once a year (including review salary, recognize employee's efforts and identify development/ improvement needs)
Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)