Customer Technical SupportTp-link Technologies (VN) CO., LTD
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, IT phần cứng/mạng, Kỹ thuật, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Thu nhập: 15 - 18 triệu
Hình thức: Toàn thời gian
Ngày đăng: 10/12/2024
Hạn nộp: 08/01/2025
Mô tả công việc
Deliver multi-channel customer support (phone, email, online) to resolve technical issues and handle requests related to networking devices, security cameras, and other products for SMB and SME customers.
Conduct product consultations, configurations, and remote setup assistance, including on-site support when required.
Support customers in solution design and provide guidance on product optimization and best practices.
Process and resolve technical customer inquiries in a timely and efficient manner.
Perform thorough testing and verification of reported product issues, conduct root cause analysis, and implement effective solutions.
Provide helpdesk support within the office as requested by direct management.
Work closely with technical teams and cross-functional departments to address complex issues, ensuring service excellence and customer satisfaction.
Execute additional technical tasks as assigned by direct management to maintain operational efficiency.
Track, document, and update technical issues while suggesting process improvements to enhance service quality.
Submit daily, weekly, and monthly activity and performance reports to direct manager.
clients.
Conduct product consultations, configurations, and remote setup assistance, including on-site support when required.
Support customers in solution design and provide guidance on product optimization and best practices.
Process and resolve technical customer inquiries in a timely and efficient manner.
Perform thorough testing and verification of reported product issues, conduct root cause analysis, and implement effective solutions.
Provide helpdesk support within the office as requested by direct management.
Work closely with technical teams and cross-functional departments to address complex issues, ensuring service excellence and customer satisfaction.
Execute additional technical tasks as assigned by direct management to maintain operational efficiency.
Track, document, and update technical issues while suggesting process improvements to enhance service quality.
Submit daily, weekly, and monthly activity and performance reports to direct manager.
clients.
Yêu cầu
Bachelor's degree in IT, Telecommunications, or related fields.
At least 1-2 years of experience in technical customer support, product testing, or Helpdesk support.
Strong knowledge of network devices (Router, Switch, Access Point, Firewall) and protocols such as TCP/IP, DHCP, DNS, and VPN.
Hands-on experience with IP camera systems, configuring NVR/DVR, and surveillance software.
Excellent analytical and problem-solving skills for quick and effective troubleshooting.
Professional communication, consultation, and customer care skills.
Ability to work under pressure, with a high sense of responsibility and teamwork spirit.
Prefer candidates with certifications like CCNA, CCNP, MCSA, or equivalent.
Good at English communication
Good time management and organizational skills.
At least 1-2 years of experience in technical customer support, product testing, or Helpdesk support.
Strong knowledge of network devices (Router, Switch, Access Point, Firewall) and protocols such as TCP/IP, DHCP, DNS, and VPN.
Hands-on experience with IP camera systems, configuring NVR/DVR, and surveillance software.
Excellent analytical and problem-solving skills for quick and effective troubleshooting.
Professional communication, consultation, and customer care skills.
Ability to work under pressure, with a high sense of responsibility and teamwork spirit.
Prefer candidates with certifications like CCNA, CCNP, MCSA, or equivalent.
Good at English communication
Good time management and organizational skills.
Quyền lợi
Competitive salary with quarterly and yearly bonuses
Opportunity to earn recognition through our "Best Staff of the Quarter" award.
PVI health insurance package and full social insurance
Free in-house entertainment facilities and snack, coffee, and tea
Join in various team buildings, team dinners, birthdays, Xmas events.
Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, women's day.
Opportunity to earn recognition through our "Best Staff of the Quarter" award.
PVI health insurance package and full social insurance
Free in-house entertainment facilities and snack, coffee, and tea
Join in various team buildings, team dinners, birthdays, Xmas events.
Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, women's day.
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Viettel Building, 285 CMT8, Quận 10
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:45 đến 17:45)
- Hồ Chí Minh: Viettel Building, 285 CMT8, Quận 10
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:45 đến 17:45)
Giới thiệu công ty
Tp-link Technologies (VN) CO., LTD việc làm
Head office, 12A-15, Vincom Building, No. 45A Ly Tu Trong, Ben Nghe Ward, Dist. 1, HCM City
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Customer Technical Support do công ty Tp-link Technologies (VN) CO., LTD tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 15 - 18 triệu, tìm thêm việc làm về Customer Technical Support hoặc công ty Tp-link Technologies (VN) CO., LTD ở các link phía trên
Giới thiệu công ty
Tp-link Technologies (VN) CO., LTD việc làm
Head office, 12A-15, Vincom Building, No. 45A Ly Tu Trong, Ben Nghe Ward, Dist. 1, HCM City
Quy mô: Từ 26 - 100 nhân viên