Customs Clearance Documentation Specialist (Ho Chi Minh City / Hanoi)

1/ Overall Job Purposes:
We are looking for the Customs Clearance Documentation Specialist (CDZ Documentation Specialist) based in Ho Chi Minh City & Hanoi. This role is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required.
2/ Main Tasks & Key Responsibilities:
• Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
• Develop and execute customer Standard Operating Procedures (SOPs).
• Ensure all documents are complete and correct before proceeding with customs clearance.
• Prepare and process import and export declarations according to current customs regulations.
• Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the Team Leader or Trade Compliance Manager when needed.
• Arrange appropriate trucking plans.
• Manage supplier performance for all required services.
• Ensure all timestamps and milestones are updated correctly and on time.
• Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
• Manage files in the DHL Global Forwarding's operational system end-to-end (from file creation and document upload to billing and file closure).
• Ensure customs and transportation documents (Proof Of Delivery, etc.) are archived properly as per internal requirements.
• Perform required post audits.
• Prepare necessary internal and customer reports.
• Participate in or lead continuous improvement projects.
3/ Working Location:
• If the candidate prefers working in HCMC: - 11th Floor, e.Town 2 Building, No. 364 Cong Hoa Street, Tan Binh Ward, HCMC
• If the candidate prefers working in Hanoi: - 18th Floor, Charmvit Tower, No. 117 Tran Duy Hung Street, Yen Hoa Ward, Hanoi