Cybersecurity Support Engineer

Location: Hanoi



Job Description Summary:



If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.



Responsibilities:

• Support Fortinet's customers globally and may travel within APAC region to meet up customer when necessary

• Understand customer network/security implementation and requirement technically

• Technical issue analysis, troubleshooting and consultation for customer

• Effective communication with customers and colleagues

• Manage customer expectation correctly

• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue

• Customer case management and escalation

• Reproduce customer issue/bug in Fortinet APAC lab

• Fortinet's Product bug management and escalation to engineering team

• Keep improving technical knowledge and updating latest network/security technology and protocols

• Knowledge, idea and experience sharing within the team

• Contribute to the team's success and be part of good team player