IT Support Engineer (System Admin, Networking)

At OL Vietnam, we have been working with our sister company Orange Logic at empowering our Fortune 100 clients. You'll work with a team of top developers to build flexible, scalable, and streamlined systems that will define the future of business management.The company's flagship product is a web-based application designed to manage large-scale media libraries (photos, videos, audio files, documents...). As a direct result of 15+ years of independent R&D, Cortex is the most flexible DAM on the market. The solution has been chosen by clients to manage their large digital assets libraries.WHAT DIFFERENTIATES ORANGE LOGICOrange Logic is in a fairly unique and robust financial position: with no external investors or debt we are:
Independent: we can adopt a longer-term vision than companies that must satisfy investors' short-term expectations.
Stable: we are less affected by economic conditions. For example, there were no layoffs or compensation cuts during the Covid economic downturn. We even kept hiring!
The same core group of tech-driven founders is driving the strategy today, with an obsession for the product. MISSIONYou will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will:
Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)
Maintain accurate records and inventory of hardware assets
Perform troubleshooting on computers and network using different diagnostic techniques
Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
Responding in a timely manner to service issues and requests
Monitoring and maintaining computer systems and networks
Providing technical support across the company (this may be in person or over the phone)
Provide feedback on processes and make recommendations on areas to improve
Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel
Knowledge and experience with remote workstation management (RDP, VNC, Teamviewer, etc)
Working knowledge of a centralized, directory-based infrastructure (JumpCloud)
Assist in testing new technology (Software Updates and new programs for compatibility and performance)
Create, maintain, and update computer images according to organizational standards and security requirements
Other miscellaneous duties as assigned