Mô tả Công việc
D1 Concepts is a multi-brand F&B group in Vietnam, bringing together distinctive dining experiences through our restaurant brands, including San Fu Lou, Dì Mai, SENS Dine & Wine, and Sorae.
We are looking for a results-driven Sales & Customer Service Manager to lead our sales development and customer relationship initiatives, with a strong focus on B2B business growth, strategic partnerships, and exceptional customer experiences.
The ideal candidate combines strong commercial acumen, relationship-building capabilities, and hands-on leadership experience within the F&B or hospitality industry.
KEY RESPONSIBILITIES
1.Sales Stretegy &
Business DevelopmentDevelop and execute sales strategies and action plans to achieve business objectives and revenue targets.
Identify and pursue new business opportunities, with a strong focus on B2B customers, corporate accounts, business communities, and travel partners.
Establish and maintain long-term relationships with corporate clients, business partners, and potential customers.
Develop sales policies, initiatives, and commercial approaches to maximize revenue contribution and profitability.
Monitor market trends, customer demands, and competitive activities to identify growth opportunities.
Leverage appropriate sales channels and available resources to strengthen business performance.
2.Customer Relationship Management & Service Excellence
Develop and implement customer service standards, guidelines, and processes to ensure consistent service quality and customer satisfaction.
Build and maintain a strong customer relationship network to encourage repeat business and long-term partnerships.
Manage, segment, and effectively utilize customer databases to identify sales opportunities and improve customer engagement.
Oversee customer relationship initiatives that enhance brand reputation, loyalty, and overall dining experiences.
Manage and evaluate the effectiveness of sales collaborators and referral networks.
3.Team Leadership & Performance Management
Lead and manage the Sales & Customer Service team to achieve departmental objectives.
Establish sales targets, KPIs, and performance monitoring mechanisms.
Provide coaching, training, and ongoing support to improve team capabilities and productivity.
Evaluate individual and team performance, identify improvement opportunities, and implement corrective actions.
Foster a professional, collaborative, and results-oriented working environment.
4.Cross-Functional Collaboration
Work closely with Restaurant Operations to develop and execute sales and marketing initiatives.
Collaborate with Marketing and other relevant departments to support business development activities, customer engagement, and brand positioning.
Coordinate internal resources to ensure effective execution of sales plans and customer service initiatives.
Participate in cross-functional projects that contribute to the company's overall business development.
5.Business Performance & Reporting
Monitor sales performance, customer development activities, and departmental KPIs.
Analyze business results, identify potential risks and opportunities, and recommend appropriate improvement initiatives.
Prepare regular sales and customer service performance reports for the CEO.
Propose practical solutions to improve sales effectiveness, customer satisfaction, and business profitability.