E-Commerce Operation Executive

Location:
Ho Chi Minh City, Vietnam
Employment Type:
Full-time
Reports to:
E-commerce Manager / Head of E-commerce
About The Role
We are looking for a detail-oriented and proactive
E-Operation Executive
to support daily e-commerce operations across multiple online channels.
In this role, you will monitor sales performance, coordinate KOL/Affiliate activities and livestream campaigns, manage pricing and promotional checks, and ensure smooth day-to-day store operations. You will work closely with internal teams, agencies, KOL/MCN partners, and e-commerce distributors to support campaign execution and maintain strong store performance.
This is an excellent opportunity for candidates looking to develop their expertise in e-commerce operations, digital commerce, and campaign management.
Key Responsibilities
Daily E-commerce Operations
Track and update daily Gross Merchandise Value (GMV), monitoring sales contributions from brand-owned activities and affiliate channels.
Monitor KOL bookings and brand livestreams to ensure prices, vouchers, and promotional schemes are implemented accurately.
Monitor customer service performance, including order delivery, returns, refunds, negative reviews, and overall store health metrics.
Check stock availability for products, gifts, and promotional materials, proactively identifying and reporting potential stock issues.
Campaign & Promotion Management
Collect campaign requirements and coordinate with agencies to participate in promotional campaigns, including co-funded voucher programs.
Review and adjust promotional schemes when necessary to ensure campaign accuracy and effectiveness.
Consolidate gift compensation information, coordinate with relevant stakeholders, and submit stock requests.
Prepare KOL deal lists for different campaign types, including pricing, vouchers, and promotional schemes.
Monitor competitor activities by tracking and documenting their prices, vouchers, and promotional offers.
KOL, Affiliate & Livestream Operations
Prepare monthly KOL deal lists by campaign type using Google Sheets and PowerPoint, and share them with affiliates for communication to KOLs and MCNs.
Coordinate the arrangement and delivery of free-of-charge (FOC) product samples for e-commerce and top-performing affiliates.
Support the planning and execution of exclusive livestream minigames during campaigns.
Monitor key livestreams to ensure prices, vouchers, and promotional schemes are implemented correctly.
Track minigame results and top orders, verify winners, and coordinate with the Marketing team on the preparation of campaign banners and related materials.
E-commerce Store & Content Operations
Coordinate with SVC (D2C) and OnPoint (eDB) on product thumbnails, Store-in-Store (SIS) materials, and other e-commerce visual assets.
Review and quality-check visual assets to ensure accuracy and alignment with campaign requirements before confirmation.
Coordinate new product, gift, and promotional listing requests.
Follow up with the Marketing team to ensure product information and required materials are provided on time for listing on OnPoint and other relevant channels.
Reporting & Administrative Support
Download, consolidate, and process raw data for reporting and basic performance analysis.
Maintain accurate campaign, promotional, and operational records.
Handle ad-hoc requests and operational tasks as assigned.
Requirements
Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
1-2 years of experience in e-commerce operations, preferably on Shopee, Lazada, TikTok Shop, or similar platforms. Fresh graduates with relevant internship experience may also be considered.
Basic understanding of KOL/Affiliate operations, livestream selling, vouchers, and promotional mechanics.
Strong Excel and Google Sheets skills, with the ability to work with raw data and prepare basic reports.
Proficiency in PowerPoint for preparing campaign deal lists, presentations, and operational briefs.
Good attention to detail, strong organizational skills, and the ability to follow up on tasks and meet deadlines.
Good communication and coordination skills, with the ability to work effectively with internal teams, agencies, KOL/MCN partners, and external distributors.
Basic English proficiency for reading, writing reports, and communicating with partners.
Nice to Have
Experience in FMCG, beauty, cosmetics, or other consumer goods industries.
Previous experience working with e-commerce agencies, affiliate networks, or MCNs.
Familiarity with competitor price monitoring and promotional benchmarking.
Experience supporting major e-commerce campaigns and livestream activities.
What We Offer
Competitive salary package with performance-based bonuses.
Full social insurance and benefits in accordance with Vietnamese labor law.
The opportunity to work in a fast-growing e-commerce environment with hands-on exposure to major campaigns and digital commerce operations.
Training, professional development, and a clear career progression path toward an E-commerce Specialist role.