Dealer After-Sales Lead

Process Standardization: Design, deploy, and continuously optimize After-Sales Standard Operating Procedures (SOPs), 5S guidelines, and workflow systems across the entire 3S Dealer network.
Quality & Infrastructure Auditing: Lead periodic service quality, safety, and infrastructure audits at dealer workshops, and manage the "Day 1 Readiness" process for newly established Service Hubs.
Performance & Data Management: Monitor and analyze key service metrics (e.g., Workshop Utilization, Technician Productivity, Customer Return Rate, Service Lead Time) using VMS/ERP systems to identify and resolve operational bottlenecks.
Supply Chain & Warranty Optimization: Streamline warranty claim approval workflows and assist dealers with spare parts requirement planning (MRP) to ensure high fill-rates while minimizing dead inventory.
Dealer Enablement: Develop and deliver operational training programs for Dealer Managers and Service Advisors, focusing on system utilization, efficient workshop management, and customer satisfaction (CSI/NPS).
Continuous Improvement: Initiate and lead Kaizen/Lean projects to eliminate operational waste, reduce customer wait times, and maximize workshop capacity across the network.
Stakeholder Collaboration: Act as the primary operational liaison between the internal Manufacturing & Bike Servicing Department and external independent dealer partners, fostering a collaborative, win-win business relationship.