• Define the organizational structure, roles, and responsibilities for new delivery teams from the ground up.
• Lead the recruitment, onboarding, training, and mentoring of new team members to ensure technical excellence and cultural alignment.
• Implement best practices in team management, performance measurement, and professional development to foster a high-performance culture.
• Manage resource allocation and capacity planning to meet project demands efficiently.
• Serve as the primary point of contact and accountability for project portfolios with clients and stakeholders located in Developed Countries (e.g., Australia, North America, and Europe).
• Ensure seamless operational alignment and communication across different time zones, maintaining exceptional client satisfaction and loyalty.
• Develop a deep understanding of market-specific requirements, compliance standards, and commercial expectations within the AUS and EU regions.
• Translate global client feedback into actionable plans for the delivery teams.
• Actively identify and support pre-sale opportunities, working closely with the sales team to expand the scope of existing contracts and cultivate long-term strategic client partnerships.
• Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within budget, and to the highest quality standards.
• Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally distributed teams.
• Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.
• Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial performance.
EDUCATION
Bachelor's degree in Computer Science, Business Administration, or a related field.
WORK EXPERIENCES
• Minimum 1+ years of employment experience in Vietnam.
• Minimum 5+ years of experience in a Delivery Manager in IT industry.
• Demonstrated experience successfully building, structuring, and leading new technology delivery teams (e.g., growing a team from 0 to 15+ resources).
• Significant experience managing clients and delivery programs within the Developed Markets (specifically Australia, America, and European countries), familiar with cultural and operational nuances in these regions.
• Experience in supporting
business development and Pre-sale activities within a client services or delivery context.
• Expert-level knowledge of project management methodologies (Agile, Waterfall) and delivery best practices.
• Exceptional communication, negotiation, and executive-level presentation skills.
LANGUAGE SKILLS
• Excellent English ability (writing, verbal) and able to communicate effectively at all levels (must be able to present to a group of stakeholders)