Delivery Manager (for Expats)

• Define the organizational structure, roles, and responsibilities for new delivery teams from the ground up.
• Lead the recruitment, onboarding, training, and mentoring of new team members to ensure technical excellence and cultural alignment.
• Implement best practices in team management, performance measurement, and professional development to foster a high-performance culture.
• Manage resource allocation and capacity planning to meet project demands efficiently.
• Serve as the primary point of contact and accountability for project portfolios with clients and stakeholders located in Developed Countries (e.g., Australia, North America, and Europe).
• Ensure seamless operational alignment and communication across different time zones, maintaining exceptional client satisfaction and loyalty.
• Develop a deep understanding of market-specific requirements, compliance standards, and commercial expectations within the AUS and EU regions.
• Translate global client feedback into actionable plans for the delivery teams.
• Actively identify and support pre-sale opportunities, working closely with the sales team to expand the scope of existing contracts and cultivate long-term strategic client partnerships.
• Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within budget, and to the highest quality standards.
• Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally distributed teams.
• Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.
• Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial performance.