Delivery Manager - Hải Phòng

To manage all delivery to customers, related activities and actions to the greatest benefit of
the store in line with the company customer strategy.
􀁸 To manage all the issue relating with delivery of Store Core Customers
􀁸 To monitor and handle weekly and monthly reports based on predefined formats with the aim
to optimize the output performance of his direct and indirect reports.
􀁸 To coordinate on customer specific needs, interface with other floor managers and department
supervisors in the store team to optimize customer service level.
ROLE
􀁸 Reconcile all the tasks inside Delivery service department: create rosters and manage the work
load of staff.
􀁸 Support the goods preparation and delivery for VIP (HoReCa) customers.
􀁸 Officially announce all the price and promotion information to customers.
􀁸 Solve all customers' complaints (especially HoReCa)
􀁸 Mention and advise honestly about not only advantages but also detects of goods for
customers information.
􀁸 Make the tender list for specific HoReCa.
􀁸 Assist selling section and other goods divisions in key customer services in order to help
develop right customers, right strategy
􀁸 Receive orders; consult orders to make sure that meet customers' demand.
􀁸 Ensure accuracy and timely in delivery goods to customers.
􀁸 Ensure orders are correctly
􀁸 Ensure order information, goods specification, good delivering time are correctly updated to
related divisions.
􀁸 Ensure quantity, quality and delivery time to customers.
􀁸 Ensure correct customer, delivery place and supportive services are right.
􀁸 Ensure delivery rules are suitable for each product.
􀁸 All reported information must have standardize " clear, accurate and timely"
􀁸 Good information transfers negotiate and coordinate with customers, divisions to build and
develop customer strategy as well as well-done daily orders.
􀁸 Propose good ideas to achieve goals and improve work results
􀁸 Ensure delivery customer maintenance properly in system

Requirement

Bachelor degree in Business or related subjects

Minimum 3 years' experience at managerial level.