Delivery Manager

Are you looking to fly high with a fast-growing tech team whose domain is a combination of last-mile logistics, big data, and AI? Parcel Perform is looking for a Delivery Manager to join our expanding and growing Tech team in Vietnam!
As a Delivery Manager, you will manage the delivery schedule of squad teams and facilitate training to guide the teams to self-organizing. You will communicate with stakeholders, escalate blockers, manage risks, and drive the teams toward operational excellence. Your stakeholders are senior management, product owners, tech leads, and project managers.

WHAT YOU'LL DO

Squad Management

• Optimize productivity and collaboration between squads to ensure the productivity and sustainability of development.
• Establish and continuously improve the squad health metrics aligned with the company's strategic goals.
• Structure and balance resource distribution between squads.

Project/Process Management

• Grow a strong tribe (multiple agile squads) with effective communication and processes.
• Be accountable for the outcome of squads and tribes.
• Ensure that all projects at your tribes are delivered on time and within the scope and team resources.
• Manage the hiring plans.
• Drive the culture of continuous improvement relentlessly.
  

Operations Management

• Manage complex stakeholder relationships and processes to ensure that roadblocks are removed and issues are closed quickly.
• Stay hands-on and can play the Project Management roles & responsibilities when needed.
• Report and escalate directly to C-level management.

WHO WE'RE LOOKING FOR

We at Parcel Perform believe in innovation, energy, and resourcefulness for everything we do. We will not stop delivering an outstanding product that we can be proud of and need you to help us to inform the world. You need to feel the same way about our offering and bring along the following things:

• Technical background, preferably in the fields of computer science or engineering for technical project management.
• Proven experience in product management and delivery, with a strong emphasis on Agile methodologies.
• Expertise in project management in software development.
• Practical knowledge or hands-on experience in software development and web technologies.
• Excellent internal communication skills, written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• PMP / Scrum Master certification.
• Outstanding organizational skills, process driven, working methodically, and able to demonstrate an acute attention to detail.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills, capable of building strong relationships across different levels and teams.
• Enjoy working in a fast-paced, diverse, and multicultural environment.

WHAT YOU'LL GET IN RETURN

• The opportunity to work in a fast-growing, exciting and innovative business that will revolutionize the e-commerce logistics industry. You will be the needle of success on the growth of a global product that will become a key platform behind successful e-commerce logistics operations worldwide.
• The ability to continuously learn and develop in an international team environment with you being a critical driver of our event initiatives. You will work closely within the Human Resource team and cross-functionally with other departments.
• An environment where everybody focuses on continuous growth. We work with you on your strengths and weaknesses to further your own personal development.
  
  

WHY JOIN PARCEL PERFORM?

• For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.
• Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.
• By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.
• In the past years, we've helped some of the world's most forward-thinking enterprise clients-namely Zalando, Wayfair, Shopify and Nespresso-achieve their business ambitions. We are also proud to support Quiet Platform's goal to revolutionize the logistics industry with our industry-leading logistics data foundation.
• With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.
• For more information, please visit www.parcelperform.com.