Destination Expert - Asia

Location: Home based - Remote
Job Description:
As the Destination Expert for Asia at Vio Travel, you will be responsible for ensuring the seamless operation and delivery of travel services in the Asian region. Your role will encompass product contracting, system management, operations and reservations oversight, sales support, and maintaining exceptional customer service standards.
Responsibilities:
Product Contracting:
• Initiate and manage contracts with local suppliers for various travel services including transfers, activities, excursions, and accommodations.
• Negotiate competitive rates and establish strong partnerships with suppliers, ensuring timely renewal of agreements.
• Select suppliers that align with Vio Travel's service standards and client expectations.
• Address product-related inquiries and develop cost-efficient solutions to meet client needs.
• Provide support for regional product contracting efforts as required.
System Responsibilities:
• Input accurate product information into the system and conduct regular reviews to ensure data integrity.
• Perform test bookings and implement necessary revisions to optimize booking processes.
• Manage tariff for assigned destinations, ensuring the proper loading of tickets, transfers, transports, and tours in a consistent format.
Operations & Reservations:
• Monitor all bookings within your designated destination and confirm services to facilitate seamless travel experiences for clients.
• Collaborate with suppliers to verify rates, bookings, and address any concerns or issues promptly.
• Deliver excellent customer service by resolving travel-related problems efficiently and effectively.
Sales:
• Assist in generating quotes and processing bookings for clients and reservation teams as needed.
• Provide expert support and recommendations for Oceania travel inquiries, offering custom itinerary quotes and assistance.