Digital Acquisition Officer

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Job Summary:
This position is responsible for coordinating social media operations, partnership activities, and administrative processes across Digital Business. The role ensures accurate documentation, timely execution, effective follow-up, and smooth coordination with internal stakeholders, vendors, and partners.
Key Roles & Responsibilities
1. Digital Business Operations (40%)
Prepare and process contracts, purchase requests, purchase orders, payment documents, and other supporting documents.
Follow up approval, procurement, and payment processes with Finance, Procurement, Legal, vendors, and relevant stakeholders.
Maintain and update contract, budget, payment, vendor, and document records for Digital Acquisition and Online Customer Experience.
Monitor payment status, contract expiry, budget utilization, and outstanding documents; escalate delays or discrepancies.
Support campaign and content administration, including document collection, information consolidation, scheduling, and action follow-up.
Maintain media, vendor, platform, account-access, and channel-governance documentation.
Support periodic reports, meeting minutes, internal submissions, and basic data consolidation.
2. Partnership Operations: 40%
Coordinate with external partners and internal teams for assigned partnership activities.
Maintain partner pipeline information and prepare supporting documents for proposals and internal approvals.
Arrange meetings, prepare meeting minutes, and follow up action items and timelines.
Support customer journey documentation, testing, onboarding, and go-live coordination under Supervisor or Team Head guidance.
Consolidate partner performance data and prepare periodic reports.
Monitor tracking, payment, reconciliation, and operational issues; promptly escalate discrepancies.
Maintain partnership contracts, approval records, performance reports, and related documentation.
3. Social Media Operations: 20%
Coordinate content schedules, publishing activities, and updates across assigned social media channels.
Monitor comments, inbox messages, customer feedback, and potential communication risks; promptly escalate relevant issues.
Consolidate channel performance data and support periodic social media reporting.
Maintain content records, account access, publishing permissions, and channel-governance documents.
4. Others
Perform other administrative and operational assignments as delegated by the Team Heads or Head of Digital Business.