Digital Support Assistant (Remote)BSS Group
Nơi làm việc: Toàn Quốc
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bán hàng, Dịch vụ
Thu nhập: 13 - 18 triệu
Hình thức: Toàn thời gian; Làm tại nhà
Ngày đăng: 10/10/2024
Hạn nộp: 09/11/2024
Mô tả công việc
About us
Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK's longest-serving official Magento Solutions Partner. With years of experience, we've mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.
Today, we provide white label services to an ever-growing number of development agencies, helping them deliver projects, increase revenue, and stay competitive. Our products division includes Aitoc, which supports a wide range of Magento/Adobe Commerce modules, and AuditIQ, a 24/7 assistant that ensures websites are secure, updated, and optimized across leading eCommerce platforms.
We're seeking a highly motivated and detail-oriented individual to provide remote administrative and support ticket assistance during the night hours in the UK. This role is very crucial in ensuring the smooth 24/7 functioning of our business.
As a Digital Support Assistant, you will
Customer Support (Ticket Management):
Monitor and respond to customer support tickets in a timely manner.
Resolve routine inquiries across various channels or escalate more complex issues to the appropriate team.
Ensure clear and professional communication with customers in written English.
Administrative Support: Perform general administrative tasks such as data entry, data processing, and data analysis.
Process Management: Follow and execute defined workflows, ensuring consistency and accuracy.
Coordination: Collaborate with the team to ensure smooth handover and continuity of tasks between shifts.
Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK's longest-serving official Magento Solutions Partner. With years of experience, we've mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.
Today, we provide white label services to an ever-growing number of development agencies, helping them deliver projects, increase revenue, and stay competitive. Our products division includes Aitoc, which supports a wide range of Magento/Adobe Commerce modules, and AuditIQ, a 24/7 assistant that ensures websites are secure, updated, and optimized across leading eCommerce platforms.
We're seeking a highly motivated and detail-oriented individual to provide remote administrative and support ticket assistance during the night hours in the UK. This role is very crucial in ensuring the smooth 24/7 functioning of our business.
As a Digital Support Assistant, you will
Customer Support (Ticket Management):
Monitor and respond to customer support tickets in a timely manner.
Resolve routine inquiries across various channels or escalate more complex issues to the appropriate team.
Ensure clear and professional communication with customers in written English.
Administrative Support: Perform general administrative tasks such as data entry, data processing, and data analysis.
Process Management: Follow and execute defined workflows, ensuring consistency and accuracy.
Coordination: Collaborate with the team to ensure smooth handover and continuity of tasks between shifts.
Yêu cầu
Administrative Experience: At least 1 year of experience in virtual assistant work (administrative or customer service) with a focus on English-speaking markets.
Fluency in English - especially written English (IELTS 6.5 or equivalent).
Detail-oriented: Strong attention to detail, especially when following processes and handling customer requests.
Service mindset: A proactive, customer-focused attitude with a commitment to providing exceptional support and service.
Tech-Savvy: Familiar with helpdesk platforms, Jira, and eCommerce platforms.
Reliable and Responsible: Ability to work independently, manage time effectively, and meet deadlines.
Flexible and Adaptable: Willingness to learn new systems and adapt to changes in processes as the business evolves.
Fluency in English - especially written English (IELTS 6.5 or equivalent).
Detail-oriented: Strong attention to detail, especially when following processes and handling customer requests.
Service mindset: A proactive, customer-focused attitude with a commitment to providing exceptional support and service.
Tech-Savvy: Familiar with helpdesk platforms, Jira, and eCommerce platforms.
Reliable and Responsible: Ability to work independently, manage time effectively, and meet deadlines.
Flexible and Adaptable: Willingness to learn new systems and adapt to changes in processes as the business evolves.
Quyền lợi
Salary: Middle level (2+ yoe): VND 13,000,000 - 18,000,000. Reviewed every 6 months
5-day remote workweek (Monday to Friday with 1-hour break per day)
10PM - 7AM UK Time (4AM - 1PM VN Time)
Agile working environment that respects differences and focuses on human development
Opportunities to participate in clubs: Football, running, game, etc.
Team-building events, picnics, and summer trips
Scenic office on 14th, 16th, 18th, 19th, and 20th floors. Free access to tea and coffee.
13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
Social and health insurance in accordance with the Vietnam Labor Code
Birthday gifts, seniority allowance, course & certificate coverage
5-day remote workweek (Monday to Friday with 1-hour break per day)
10PM - 7AM UK Time (4AM - 1PM VN Time)
Agile working environment that respects differences and focuses on human development
Opportunities to participate in clubs: Football, running, game, etc.
Team-building events, picnics, and summer trips
Scenic office on 14th, 16th, 18th, 19th, and 20th floors. Free access to tea and coffee.
13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
Social and health insurance in accordance with the Vietnam Labor Code
Birthday gifts, seniority allowance, course & certificate coverage
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
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