Director of Finance & Business Support

People
Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance
Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
Recommend or initiate any HR elated actions where needed
Direct the team on how decision-making impacts profits
Drive a great working environment for teams to thrive - connect departments to create sense of one team
Responsible Business
Implement and maintain acceptable accounting practices as required by company policy and procedures
Ensure financial control procedures and systems are ethical and legal
Participate in local recognised professional and industry organisations
Manage hotel contracts (example: vendor leases and/or service contracts)
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Guest Experience
Help guests - you'll be happy to help if someone needs assistance with a request or complaint
Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution
Financial
Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return
Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts
Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings
Manage accounts payable to balance cash flow and reputation with suppliers
Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances