Director Of Spa/ Giám Đốc Bộ Phận Spa
InterContinental Hanoi Westlake
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
• Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
Financial
• Leads in creating and achieving the department's annual budget and departmental goals/KPOs
• Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures
• Continuously seek new revenue streams and improvement of profitability.
• Conducts periodic spa operational self-audit to ensure alignment on accounting standards.
Guest Experience
• Ensure spa facility is ready to receive guest every single time.
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
• Analyze guest data and seeks ways to address needs and improve guest loyalty
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
Responsible Business
• Conducts periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors.
• Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints
• Ensure observance of accounting practices
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management
Yêu cầu
University degree on related field, Diploma or certificate in Leadership, Spa Administration/ Management or equivalent Experience
2. Service years in the field: Eight (8) years
3. Service years in supervisor/manager level: Five (5) years
4. Knowledge and skills:
Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems
5. Language: Fluent in English language
6. Preferred (if required): Expatriate
Quyền lợi
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room
Thông tin khác
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Quản lý, điều hành
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
30/[protected info]
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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