Duty Manager | quản lý trực caKhách Sạn Bãi San Hô Zannier Hotels
Nơi làm việc: Phú Yên
Ngành nghề: Khu chế xuất/Khu công nghiệp, Hành chính - Văn phòng, Quản lý điều hành, Lễ Tân, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 02/05/2024
Hạn nộp: 21/05/2024
Mô tả công việc
• Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception & Bell team personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and A/Club club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Report daily activities in logbook
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Fully conversant with all hotel emergency procedures
• When on night shift, performs duties per the Night Managers duties
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception & Bell team personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and A/Club club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Report daily activities in logbook
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Fully conversant with all hotel emergency procedures
• When on night shift, performs duties per the Night Managers duties
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
Yêu cầu công việc
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and OPERA
• Problem solving and organizational abilities
• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Good writing skills
• Proficient in the use of Microsoft Office and OPERA
• Problem solving and organizational abilities
• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Quyền lợi được hưởng
Competitive salary & benefits
Training & development opportunities in an international resort environment
Accomodation, meals as well as other benefits are available
Training & development opportunities in an international resort environment
Accomodation, meals as well as other benefits are available
Nộp hồ sơ liên hệ
Khách Sạn Bãi San Hô Zannier Hotels
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Vị trí Duty Manager | quản lý trực ca do công ty Khách Sạn Bãi San Hô Zannier Hotels tuyển dụng tại Phú Yên, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Duty Manager | Quản Lý Trực Ca hoặc công ty Khách Sạn Bãi San Hô Zannier Hotels ở các link phía trên
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