Dynamics 365 Support Engineer (Open For Freshers)Công ty TNHH ITECHWX

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

• Reviews issues and contacts customers to understand issues.


• Ensures customers stay informed as to the status/solution of their issue.


• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.


• Resolves or escalates multiple and varied customer issues.


• Documents technical work and research.


• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.


• Identifies potential defects and escalates to more senior engineers to resolve.


• Uses automated tools to deliver solutions for a wide range of issues.


• Provides feedback on how to improve automated tools.


• Follows processes provided by the business

• Proficient in English (4 skills, with strong communication abilities when interacting with global clients)


• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)


• Freshers are welcome with a good learning ability and working attitude


• Experience/Knowledge in IT industry skills is a must


• Customer service mindset

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January.
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided