e-commerce Director

Develop and execute comprehensive e-commerce strategies aligned with company goals and market trends.
Coordinate with the IT department to enhance the necessary features of an e-commerce platform.
Develop and implement operational procedures for the e-commerce platform.
Coordinate and oversee the overall operations of the e-commerce website.
Work with the marketing department to promote the e-commerce platform to businesses and small retailers participating in selling on E-Commerce platforms..
Monitor and evaluate the effectiveness of each campaign, promotion, and marketing initiative. Summarize, analyze, and report business results for each campaign and quarter.
Organize, assign tasks, guide, and supervise team members in planning, implementing, and evaluating activities to ensure the smooth operation of the e-commerce platforms, adhering to the schedule.
Report daily customer traffic and track established KPIs.
Build and maintain sustainable, long-term relationships with international customers, accompanying and understanding the needs and goals of customers.
Take responsibility for market research and changing trends, customer needs to develop specific business strategies for each stage.
Provide customer advice, receive customer feedback, and offer customer service solutions.
Research to explore and expand new markets.