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Manage and develop all e-commerce channels, including Online Travel Agencies (OTAs) such as [protected info], Agoda, Expedia, etc., as well as the hotel's official website.
Ensure all content (photos, room descriptions, policies, etc.) across all platforms is accurate, up to date, and compelling.
Collaborate with the Revenue Management department to set competitive pricing and channel-specific promotions.
Monitor and manage guest reviews on OTAs, TripAdvisor, Google, and other platforms, ensuring timely responses and brand consistency.
Support the
Digital Marketing team in executing campaigns to drive direct bookings.
Analyze online customer behavior and recommend website user experience (UX) improvements to increase conversion rates.
Stay current with e-commerce trends, competitor strategies, and technology developments in the hospitality industry.
Coordinate with other departments (Marketing, Front Office, etc.) to ensure seamless system integration and booking processes.
Perform other duties as assigned.
Degree in Marketing, Business Administration, Hospitality Management, or a related discipline.
At least 1 year of experience in a comparable position.
In-depth understanding of digital marketing channels and tools, including SEO, PPC, social media, and email marketing.
Hands-on proficiency with web analytics tools (e.g., Google Analytics), CRM systems, and CMS platforms.
Outstanding communication, organizational, and analytical skills.
Creative mindset with a proven ability to solve problems effectively.